Measuring your customer journey

Our bespoke ‘INSIGHTS’ tool provides residential and commercial property investors with an invaluable quarterly report to assess their customer on-boarding procedures.

We’ve developed a unique template, designed specifically for real estate, to measure key customer touch-points like marketing channels, the viewing experience and prospect engagement. Our team are conducting mystery shopper visits for some the UK’s largest house builders and commercial property owners, to help gather insights on their agents and sale / letting processes.

We can also provide you with an analysis of your peers using competitor surveys, allowing us to feedback on marketing incentives and any new services which are being offered.

Measuring performance

We assess the entire customer journey from initial enquiry through to conversion. Our reports are designed to be clear and concise with the use of info-graphics and key performance indicators. We can continually measure performance over a set period, to inform and influence decision making and illustrate how strategic changes are impacting conversion rates.

Our reports highlight and monitor potential flash-points to identify key issues and areas of concern.  We have developed a tried and tested model for analysing performance across the following customer touch points:

Online marketing channels

Assessing your presence online through accuracy, brand consistency, platform rankings and the quality / accuracy of your marketing literature.

Enquiry process

Measuring customer response times via live chat, email or direct calls. We assess the information flow, lead management and prospect engagement.

Customer viewing experience

We assess the arrival experience, knowledge and engagement of on-site staff, presentation, and procedures for ensuring a safe visit.

Post viewing

Assessing follow-up procedures, response times, prospect engagement, information gaps and feedback.

Conversion

We examine sale procedures, quality of information, willingness to convert and the presentation of offers / incentives.

Focus questions

We have created sector specific key questions to assess the performance of your staff, their product knowledge and customer engagement. Our reports go beyond the simple delivery of one-dimensional information and you can use our reporting platform to help you with training, development and motivation of your employees.

Bespoke reporting tools

We also undertake a wide range of bespoke client assignments designed to help improve your customer retention levels. We can carry out independent surveys of your occupiers, providing valuable feedback to influence your asset management strategy.

If you have a project in mind feel free to contact us for a confidential discussion. We would be happy to share some of our case studies and reporting tools.   

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Deal Done – 7,000 sq ft Industrial Unit

Acting on behalf of our retained clients, we have just leased a 7,000 sq ft unit to South Ayrshire Council on a 10-year lease.

There is still a strong demand for industrial properties. For assistance marketing your property or finding a new property please contact us on 01292 436027 (Ayrshire) or 0141 354 8962 (Glasgow).

Help with your business space strategy during Covid-19

In this complex and uncertain time, we’d like to take the chance to send our support to all businesses out there. Unpredictable situations like these can present companies with a whole new set of challenges, but there are steps you can take to address the problem.

We understand that your business property rent is probably one of your largest outgoings, and we’re here to help you in any way that we can. Flexibility is now more important than ever, and we are always on hand to help you and your business whenever you need us.

North Property Advisors are here to help however we can, particularly if your business:

  • is coming to the end of its lease/license
  • wants more flexibility
  • has excess space to fill
  • is uncertain about the flexible options available
  • improve cash flow in their business
  • needs a short-term office solution
  • needs to plan ahead for their workspace strategy

Here are the ways in which we can help you right now:

Find temporary, flexible office space for your business

Regardless of the increase in remote working, we know that many businesses will continue to need office or industrial space in the short-term—whether it be for meetings, storage of stock, or if you’re coming to the end of your contract and don’t want to tie yourself down. To address this, we can connect you with owners offering temporary, flexible contracts as short as one day.

Give you advice on your pending lease or contract renewals

Many businesses may be approaching the end of their lease or license. If this is you, and you are worried about how best to manage this process, we are here to help and advise on the best approach.

Give you advice on restructuring your lease

Even if you’re not at the end of your contract, you can still make significant cost savings by renegotiating the terms of your lease. This can help improve your cash flow in the short term and realign your lease terms with the long-term operational needs of your business.

Identify deal opportunities in advance—where you can decide now, pay later:

Most property owners are aware of the huge need for flexibility right now, with many offering the possibility for your business to lock in a deal now, but pay later. This could be a chance for your business to make the most of an attractive rental price for when we reach the other side of the crisis and enable you to sign for a property but not have to pay until you can move in. We can identify these opportunities for you and ensure that your agreement allows for this.

Manage the subletting of excess workspace you have to generate extra income

We regularly assist businesses looking to sublet excess space that they have. We can manage the whole process for you—from advising on whether this is possible in your case to listing and marketing your space on our systems for free. If you’d like to learn more, please contact [email protected]

Keep you informed about the best property deals

In light of the current situation, many property owners are adapting their services in line with the need for increased flexibility. A significant number of landlords are offering highly- competitive deals at the moment, from rent-free periods to discounted rent. We can put you in touch with these providers—give us a call on 0141 354 8962.

Advise you on your general business space strategy in the current situation

We are here to give you expert advice on your workplace space strategy and your business and team’s changing needs. We’re aware that the current situation may require you to change course and where we can help, we will.

Virtual viewings

We’re very aware that in-person viewings may not be possible at this time due to temporary workspace closures and remote working policies. Many property owners are also able to offer viewings via video call. Contact us at [email protected] to learn more.

We are fully committed to helping businesses through these difficult times. If there is anything we can do to help, please give us a call:

0141 354 8962

Schedules of Condition

Why use a Schedule of Condition?

Schedules of Condition have become commonplace in commercial leases. The purpose of a Schedule of Condition is to document the extent of the tenant’s repairing liabilities. The objective is to ensure that the tenant is not obliged to put the property into a better condition than is evidenced by the Schedule of Condition at the start of the lease.

Although attractive to tenants, Schedules of Condition come with pitfalls which should be identified and addressed, where possible, when negotiating the lease.

A good Schedule of Condition is normally prepared by a surveyor and will comprise photographs and written descriptions, together documenting the condition of the property. The tenant will wish to ensure that the Schedule clearly shows the defects, by referring to the precise location and extent of the defects – the photographs and text must be specific enough to allow the defects to be identified in the future.

We would always recommend that tenants limit their liability under a new lease, particularly if this relates to a second hand or older property. One of the ways that this can be achieved is by producing and attaching a Schedule of Condition to the lease.

If you need to record a property’s state of repair and defects at any point, we can deliver within 24 hours of inspection. We provide schedules of condition to the required standards and with a high level of accuracy and detail. We also work with a range of mechanical and electrical specialists to make sure your liabilities are fully covered.

If you would like to discuss your project in more detail, please get in touch with us today.

  • Drone surveys
  • Photographic schedules of condition
  • Videographic schedules of condition
  • Written schedules of condition with photographs

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Asset Management

Innovative solutions for underperforming commercial properties and portfolios

We proactively manage property portfolios to reduce void costs and maximise rental / capital values. From single properties to large portfolios, we have your interests covered.

We regularly help our clients reduce non-recoverable void costs within their property portfolios. We have a track record of turning around underperforming property assets, providing landlords with the specialist help and support they need to improve returns and capital values.

We have managed many refurbishment projects to enhance obsolescent properties and increase rental values. We have worked with clients throughout Scotland and beyond, to re-purpose under performing space for more appropriate uses, using creative solutions to improve returns and reduce void costs.

We personally deal with every single part of the process, from bespoke marketing solutions and managing refurbishments, to negotiating the best possible commercial terms. We can help to remove the burden of problem assets, allowing owners to focus on the core areas of their business.

We also work in partnership with a network of trusted professions, including building surveyors and legal firms, to further enhance our overall service.

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Lease Consultancy

We know our regional markets inside out. Through our unique access to rental and transaction data, you can be assured of achieving the best possible outcomes.

For Occupiers

You will need to deal with a number of lease events when you occupy a commercial property including rent reviews, break clauses, lease renewals as well as dealing with valuable lease re-gearing opportunities.

Our experienced lease consultancy services put your company in control by giving you access to market data, expert surveyors and many years of experience in delivering outstanding levels of savings for leasehold occupiers.

For Landlords

North Property Advisors offer unique insight and advice that will inform and drive extraordinary results across your property portfolio.

From rent reviews to lease renewals, lease restructuring to strategic corporate real estate advice, we have an enviable record in delivering added value to properties across Scotland.

Our data and analytics provide you with unique insight to inform your decisions. From rent reviews to lease renewals, lease restructuring to strategic corporate real estate advice, we have a strong track record in delivering added value to clients.

We provide a range of lease consultancy services across all sectors, including:

• Rent Reviews to help lower your overheads

• Lease Renewals

• Lease Restructuring – re-gears, surrenders and renegotiation of lease terms

• Commercial Real Estate advice, from moving property to developing existing premises

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Commercial Property Valuations

Our RICS Registered Valuers provide trusted advice to clients throughout Scotland.  We carry out Commercial Property Valuations in respect of both Market Value and Market Rent covering a wide range of property sectors on behalf both private and public sector clients.

We work closely with our clients providing clear and concise valuation advice,  across multiple sectors, including the industrial, office and retail markets.

  • Valuations for Pension Fund Purchases and Reviews

We provide valuations for initial pension fund purchases, including those required for updates and reviews. We have established relationships with all major SIPP (Self Invested Pension Providers) companies, which allow us to carry our valuations quickly and efficiently.

  • Valuations for Financial Statements

Our expert Registered Valuers produce detailed commercial property valuations for financial statements. These valuations are based on thorough research, data analysis and our sector-specific understanding of prevailing market trends.

  • Valuations for Acquisitions and Disposals

Not only are we active in the acquisition and sale of commercial property in Scotland, we also use complex software tools to analyse transaction data to support our valuations . We can provide expert valuations for market rent and value.

  • Expert Witness Valuations

We are experienced at preparing detailed commercial property valuations for expert witness reports. These valuations are based on detailed research and our sector-specific understanding of prevailing market trends and conditions.

  • Valuations for Development Projects and Feasibility Studies

We have considerable experience producing detailed commercial property valuations for development projects and feasibility studies. To produce these valuations we draw on the expertise of our in-house planning team.

  • Valuations for Executry, Capital Gains and Inheritance Tax

We are experts at providing the valuation services needed to deal with the estate of someone who has died. We also undertake valuations for capital gains and inheritance tax purpose

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Lease expiry? Bring it on!

A lease expiry provides tenants with a unique opportunity to evaluate their future space requirements. Maybe you need more space, maybe less space or perhaps just better space. Regardless of your own requirements, it provides us with the potential to negotiate an improved position, sometimes vastly so, on behalf of our clients.

Never be fooled into thinking that your landlord has the upper hand at renewal. Void properties are a real financial headache for landlords and you’re probably in a much stronger position than you think. The occupier market in Edinburgh and Glasgow is relatively subdued just now, so don’t assume that there are other companies out there, knocking the door down to take your space. Whilst the property is vacant the landlord will need to pick up the tab for vacant rates, refurbishment, marketing, service charge shortfalls, insurance and utilities. That’s a big incentive to keep you, so ignore all the bluff and bluster.

We have unrivaled experience in negotiating lease renewals and we have exclusive access to comparable transactions being completed in the wider market place. To ensure the best possible outcome, planning for a lease renewal should typically commence between 12-18 months prior to the end of any existing lease. This will give you a chance to consider all the options (including an alternative premises).

Sadly, lease renewals are usually not considered by occupiers until a time too close to their lease expiry date. In many cases the opportunity to really take advantage of the situation is lost. This is simply due to the vast amount of time needed to professionally address all of the many moving parts that are inherent in a successful lease renewal.

If tenants are to avoid missing these opportunities and have any ambition of achieving positive outcomes that meets their business needs, then a detailed and up to date knowledge of the following is essential;

Market conditions

Anticipated trends

Comparable evidence (up-to-date, actual and detailed)

Incentives

Future service charge expenditure

Cost Analysis (renewing against moving)

North specialise in end of lease renewals. We have a successful track record in representing a wide range of businesses and we love seeing the financial benefits they can bring to our clients. If you have a lease expiry approaching and need expert advice, get in touch with us by emailing [email protected] or calling 0141 354 8962.